Decluttr Has Shut Down: Where to Sell Your Phone Instead

On June 17, 2025, Decluttr emailed customers that it was closing effective immediately and replaced its US website with a short closure notice. The company gave only vague "business reasons" and stopped accepting trade-ins overnight. It had been one of the bigger names in US recommerce since 2013, so the sudden shutdown caught a lot of longtime sellers off guard.

The practical upshot is simple: you can't sell to Decluttr anymore, and the site no longer takes new orders.

If you already shipped a device or were waiting on a payment when Decluttr closed, don't assume it will sort itself out. A few sensible steps:

• Check your email and your bank or PayPal for any completed or pending payment from Decluttr.
• If a device is still in transit to them, contact the carrier to see whether it can be intercepted or returned.
• Keep your tracking numbers and confirmation emails in case you need to dispute a charge.

Going forward, don't ship anything to Decluttr. The service isn't operating.

The good news is there are still plenty of ways to turn an old phone into money. Ranked from most cash to most convenient:

• Mail-in buyback (like BuyBackBear): lock a cash quote online, ship free, and get paid after a quick inspection. Best mix of value and effort, and you get real money, not store credit.
• Marketplaces (Swappa, eBay): can net the highest price if you do the listing, messaging, and shipping yourself and accept the buyer risk.
• Kiosks (ecoATM): instant cash, but independent data puts payouts at roughly 57 to 71% of market value.
• Carrier and retailer trade-ins: bill credit or gift cards, only worthwhile if you're buying a new phone from them anyway.

For a full breakdown, see our guide to the best places to sell your phone.

If Decluttr's flat instant offer was what you liked, the closest replacement without the flat-rate downside is a live-market buyback. BuyBackBear checks what competing buyers pay every day, pays real cash by PayPal, Venmo, or check, covers shipping both ways, and shows photo evidence before ever lowering an offer. Get an instant cash quote to see what your phone is worth today.

Whoever you sell to, a little prep protects your payout:

• Back up your data, then sign out of iCloud or your Google account.
• Turn off Find My or Factory Reset Protection so the phone isn't activation-locked.
• Factory reset the device.
• Note the exact model, storage, and condition, and get more than one written quote so you can compare.