
Instant trade-in quote
Sell my Apple iPhone 11
Condition guide
How we grade every device that comes in, in plain English.
| Condition | What it means |
|---|---|
| Flawless | No scratches or scuffs anywhere. Screen and body look like new. Fully working, no cracks. |
| Good | Light, minor scratches or scuffs from normal use, none deep. No cracks or dents. Fully working. |
| Fair | Heavier scratches, scuffs, or a small dent, but no cracks in the glass or screen. Fully working. |
| Cracked screen | Cracked or chipped screen or back glass, but it still powers on and the touchscreen works. |
| Broken | Powers on but has a fault, a bad display, or a part not working (camera, buttons, Face ID). |
| Won't power on | Won't turn on or hold a charge. We still buy it for parts. |
At inspection
Common iPhone 11 issues we check at inspection
- Screen scratches and micro-abrasions. The glass front (Gorilla Glass) is prone to visible scratches and micro-abrasions from everyday pocket carry and use.
- Battery health below 80%. As a 2019 device, most iPhone 11 batteries will have degraded significantly, showing less than 80% maximum capacity.
- Cracked rear glass. The glass back, while durable, can crack if dropped, especially on corners. This is a common cosmetic and structural defect.
- Face ID not working. The TrueDepth camera system for Face ID can fail due to hardware issues or software glitches, often requiring expensive repair.
- Water damage indicators tripped. Despite IP68 rating, liquid contact indicators may have tripped, signaling internal corrosion or damage, even if not immediately apparent.
- Charging port issues. The Lightning port can become loose, dirty, or damaged, leading to intermittent charging or data transfer problems.
Real cash vs a carrier trade-in
Your iPhone 11 offer is paid as real cash you can spend anywhere. A carrier “trade-in” of a similar size is bill credit spread over 24 to 36 months, and only while you buy a new phone and stay on their plan.
- Real cash by PayPal, Zelle, Venmo or check
- Yours to spend anywhere, no strings
- We beat any competitor’s written quote by $2
- Spread over 24 to 36 monthly bill credits
- Only if you buy a new phone and stay on plan
- Leave early and the remaining credit disappears